AI Transforms India's Governance & Public Service Delivery: Report

• An EY and NISG report highlights AI's increasing role in strengthening governance and public service delivery in India.
• AI is integrated into operational workflows, decision-support systems, and citizen-facing platforms across various sectors.
• Examples of AI use include Intelligent Traffic Management Systems, farmer advisories, and enhanced grievance redress mechanisms.
• Chatbots like UMANG's AI assistant and IRCTC's AskDisha provide instant service access and query resolution for citizens.
• The report emphasizes the need for improved AI literacy and advanced technical training as AI adoption rises across sectors.

Why It Matters: AI is improving India's public services, leading to better governance for all.