Genpact: AI Drives GCCs to BPM for Transformation

• GCCs are increasingly partnering with Business Process Management (BPM) firms for enterprise transformation, driven by AI adoption.
• AI is shifting the focus from technology upgrades to process and data-led outcomes, benefiting BPM companies.
• BPM firms are now seen as critical for AI-led operations, offering process intelligence, industry knowledge, and AI-powered solutions.
• This trend marks a structural change, moving BPMs beyond transactional work to higher-value transformation roles.
• The shift is evident in revenue growth for major BPM players like Genpact, EXL, and Firstsource, as AI reshapes their business models.

Why It Matters: AI is making BPM firms vital partners for global centers' strategic transformation.