Zomato's Deepinder Goyal: Gig Work Exposes Class Divide, Makes Rich Uncomfortable

• Deepinder Goyal argues gig work makes economic inequality visible, causing discomfort for the rich.
• Historically, inequality was abstract as workers were invisible; gig economy brings it to the doorstep.
• Consumers now face workers directly, seeing their struggles and the stark reality of earnings vs. order value.
• Goyal warns that banning or over-regulating gig work removes livelihoods and pushes workers into the informal sector.
• True progress involves using this visibility to improve systems, not restoring invisibility for consumer comfort.

Why It Matters: Gig work's visibility forces a reckoning with inequality; over-regulation risks making the poor invisible again.