AI, Regulation, Trust: How India's Financial Sector Transformed in 2025

• AI shifted from back-office automation to core decision-making in risk, fraud, and credit assessment, driving data foundation rethinking and cloud adoption.
• Cybersecurity became a board-level strategic priority due to complex threats and tighter regulations, emphasizing security, trust, and governance.
• Enterprise AI went mainstream in BFSI, improving accuracy, cutting costs, and boosting productivity, with cloud-native platforms and open finance aiding digital ecosystems.
• Customer loyalty moved from rewards to seamless, safe, and reliable digital experiences, with trust becoming the key differentiator in BFSI.
• Fintech compliance became non-negotiable, with RBI scrutiny demanding built-in compliance from day one, shifting AI use to fraud detection and monitoring.

Why It Matters: India's financial sector in 2025 was redefined by AI, stringent regulation, and a focus on trust.