Air India's Safety and Service Ratings Alarmingly Low Post-Crash

• Six months after a fatal crash, Air India faces scrutiny over service and safety, receiving low ratings from AirlineRatings.com for passenger experience, product, and safety.
• Passenger feedback highlights issues with seats, meals, check-in, baggage, and customer service; Air India also failed the "fatality-free" criteria.
• Indian domestic airlines reported 2,461 technical faults since 2020, with Air India and Air India Express accounting for 389 of these.
• Despite a recent increase in global fatal accidents in 2024, India significantly improved its aviation safety oversight ranking from 102nd in 2018 to 48th in 2022.

Why It Matters: Air India's poor safety and service ratings highlight risks for Indian air travelers.