Bajaj Finance Leverages AI: Processes 20M Calls, Targets 100M Next Year

• Bajaj Finance is extensively implementing AI and blockchain, as highlighted by Vice Chairman Rajeev Jain.
• AI systems have processed 20 million customer calls, converting voice to text for actionable data, leading to 100,000 new offers.
• The company aims to scale AI call processing to 100 million calls next year across sales, service, and DMS functions.
• AI is used for 100% content creation (2.7 lakh videos, 1.2 lakh banners) and powers 11 live text bots for customer engagement.
• AI-driven identity control conducted 46 million face matches, and AI call centers contributed Rs 1,600 crores in loan disbursements.