ITR Refund Delay: Whom to Contact for Unreceived Tax Refunds?

• Taxpayers experiencing ITR refund delays in 2025 due to mismatches or doubtful deduction claims.
• Check your refund status on the e-filing portal (Processed with Refund Due, Refund Failed, Refund Paid) to determine the next steps.
• Contact CPC Bengaluru for general processing delays, SBI for 'Refund Paid' but unreceived funds, and your Jurisdictional Assessing Officer (JAO) for complex legal disputes or scrutiny notices.
• Utilize the e-Grievance mechanism on the e-filing portal for an official record of your complaint, ensuring timely resolution.
• Before raising a complaint, ensure your bank account is validated and check for any outstanding demands that might be holding up your refund.

Why It Matters: Understand ITR refund statuses and contact the correct authority (CPC, SBI, JAO) or use e-Grievance for delays.