AI will upgrade, not kill, India's services economy: Vijay Shekhar Sharma
CCNBC TV18•20-02-2026, 21:58
AI will upgrade, not kill, India's services economy: Vijay Shekhar Sharma
- •Paytm founder Vijay Shekhar Sharma argues AI will expand India's services economy, not hollow it out.
- •He counters fears of job losses, stating BPO can evolve beyond call centers to global healthcare providers via AI.
- •Sharma draws a parallel with the mobile revolution, where new tech created larger industries despite initial disruptions.
- •AI can enable new roles in remote services, healthcare support, underwriting, and compliance processing from India.
- •AI is becoming financial infrastructure, offering low-cost wealth advice to small investors and expanding credit access through AI-powered underwriting.