IndiGo's Apology on X Gets Community Note Over DGCA Rule Failure

• IndiGo faced a severe operational crisis with hundreds of flights delayed or cancelled, stranding thousands of passengers.
• IndiGo issued an apology on X for the widespread disruptions and inconvenience caused to passengers.
• X users added "Community Notes" to IndiGo's apology, claiming it lacked context regarding the airline's failure to comply with new DGCA regulations.
• The Community Note highlighted that IndiGo was notified about revised Flight Duty Time Limitation (FDTL) rules a year prior but failed to comply.
• Implementation of new FDTL norms, designed to prevent pilot fatigue, forced many IndiGo pilots into mandatory rest, contributing to the flight disruptions.

Why It Matters: Public 'Community Notes' on IndiGo's apology show demand for corporate transparency.