Nandan Nilekani: Voice AI is India's Next UPI Moment, Revolutionizing Digital Access

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News18•03-02-2026, 08:15
Nandan Nilekani: Voice AI is India's Next UPI Moment, Revolutionizing Digital Access
- •Infosys chairman Nandan Nilekani predicts Voice AI will be India's next major digital leap, akin to UPI's impact.
- •Voice AI can remove barriers of literacy, language, and digital familiarity, making services accessible through natural speech.
- •India's internet user base is increasingly vernacular, with 90% accessing content in local languages, making voice interaction crucial.
- •Voice AI could become the third pillar of India's digital infrastructure, unifying interaction across identity (Aadhaar) and payments (UPI).
- •Challenges include trust, security, linguistic diversity, misinformation, and infrastructure readiness, requiring collaborative solutions.
Why It Matters: Voice AI is poised to democratize digital access in India, making services inclusive through natural language interaction.
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