Voice AI’s potential impact could be most pronounced in Tier-2 and Tier-3 cities, rural communities, and elderly citizens who often face obstacles related to language. (Getty Images)
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News1803-02-2026, 08:15

Nandan Nilekani: Voice AI is India's Next UPI Moment, Revolutionizing Digital Access

  • Infosys chairman Nandan Nilekani predicts Voice AI will be India's next major digital leap, akin to UPI's impact.
  • Voice AI can remove barriers of literacy, language, and digital familiarity, making services accessible through natural speech.
  • India's internet user base is increasingly vernacular, with 90% accessing content in local languages, making voice interaction crucial.
  • Voice AI could become the third pillar of India's digital infrastructure, unifying interaction across identity (Aadhaar) and payments (UPI).
  • Challenges include trust, security, linguistic diversity, misinformation, and infrastructure readiness, requiring collaborative solutions.

Why It Matters: Voice AI is poised to democratize digital access in India, making services inclusive through natural language interaction.

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