Luggage of passengers whose IndiGo flight was cancelled sits on trolleys at an airport in Pune, India. File image/Reuters
Explainers
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Firstpost08-12-2025, 18:07

IndiGo's Missing Luggage Crisis: Passengers Furious, Govt Orders Action

  • IndiGo is facing passenger fury over thousands of misplaced bags following large-scale flight disruptions.
  • The crisis stems from over 2,000 flight cancellations due to crew shortages after the airline failed to plan for stricter pilot rest rules.
  • Misplaced luggage, some containing valuable items like passports and medicines, has affected tens of thousands of travelers.
  • The Indian government ordered IndiGo to trace and deliver all separated baggage within 48 hours.
  • Passengers report difficulty reaching IndiGo support and significant losses, including wedding clothes and medication.

Why It Matters: IndiGo's baggage crisis highlights major travel disruptions and passenger losses.

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