AI Drives 95% Spike in Emotional Intelligence Demand, Routine Jobs Fall

• AI boom drives a 95% increase in demand for emotional intelligence and other human-centric skills like resilience and leadership.
• Automation by AI is causing a decline in demand for routine roles such as customer service (-45%) and administrative support (-38%).
• Demand is surging for sustainability-related skills (e.g., green technologies +156%) and healthcare skills (e.g., registered nurses +278%).
• The report warns that the automation of entry-level roles by AI necessitates renewed investment in learning and development to maintain long-term capabilities.

Why It Matters: AI is changing job demands, making human skills like emotional intelligence crucial.