IndiGo Refunds ₹610 Cr, Cancels 560 Flights; Operations Slowly Recover

• IndiGo paid Rs 610 crore in refunds and cancelled 560 flights on Sunday amid ongoing operational disruptions.
• The Ministry of Civil Aviation intervened, leading to refunds, baggage delivery, and airfare caps, as IndiGo aims for recovery.
• The crisis was caused by crew shortages and scheduling issues, partly due to IndiGo's failure to implement new Flight Duty Time Limitations (FDTL) norms.
• DGCA issued show-cause notices to IndiGo's CEO and COO and temporarily paused some FDTL norms for the airline to aid recovery.
• Western Railway ran special trains to assist passengers affected by the widespread flight cancellations and delays.

Why It Matters: IndiGo's flight chaos reveals airline operational failures, impacting travel and safety regulations.