RBI Governor Malhotra Urges Staff: Calibrate Regulations, Prioritize Customers in New Year

• RBI Governor Sanjay Malhotra urged staff to continue regulatory calibration and sharpen supervision in his annual new year message.
• He emphasized that customer centricity and financial inclusion must remain central to the central bank's work.
• Malhotra outlined key areas for the new year: strengthening monetary policy, deepening financial markets, and improving payments and currency management.
• Staff were encouraged to enhance knowledge, analytical capabilities, embrace technology, and continuously improve processes amidst a rapidly evolving landscape.
• Reflecting on the past year, Malhotra highlighted balancing stability with growth, regulatory simplification, and increased focus on customer service.

Why It Matters: RBI's Malhotra calls for continued regulatory calibration, enhanced supervision, and customer-first approach.