IndiGo Operations Stabilize, CEO Apologizes; DGCA Orders Cuts, Internal Review Starts

• IndiGo CEO Pieter Elbers announced operations have stabilized after widespread disruptions caused by crew shortages.
• The airline is issuing full refunds to affected customers and working to deliver all stranded baggage.
• IndiGo has significantly increased its flight operations, with on-time performance normalizing.
• An internal review has been initiated to investigate the causes of the operational issues.
• DGCA ordered IndiGo to cut operations by 5% due to its inability to efficiently operate its approved winter schedule.

Why It Matters: IndiGo's operational chaos and regulatory action impact air travel and passenger trust.