Delhi HC: Citibank to pay ₹1 lakh to customer over fraud, agent threats

• Delhi High Court ruled in favor of Sarwar Raza, a credit card fraud victim.
• The court ordered the bank to pay Raza Rs. 1 lakh for harassment by recovery agents.
• Raza was defrauded of Rs. 76,777 on a credit card he did not apply for, with transactions made via Paytm and other platforms.
• The High Court criticized the RBI Ombudsman for automated complaint rejections and ordered a review process.
• Banks are prohibited from charging late fees, interest, or sending recovery agents while a fraud case is pending.

Why It Matters: Court ruling strengthens consumer protection against bank fraud and harassment.