DGCA Imposes Lifetime Ban for Unruly Passengers: New Zero-Tolerance Rules Issued

• DGCA introduces draft rules for a zero-tolerance policy against passenger misbehavior on flights and at airports.
• Airlines must establish clear SOPs to handle misbehavior and identify early signs at check-in, lounges, and boarding gates.
• National security-related names from the Ministry of Home Affairs will be added to a No Fly List with no appeal provision.
• Misbehavior is categorized into four levels, from verbal abuse (Level 1) to attempting to enter the pilot's cabin (Level 4).
• Serious cases of unruly conduct can result in a lifetime flight ban, preventing individuals from flying with any airline.