Indane LPG Booking Fails: System Crash, 10x Call Surge & Halved Supply Spark Crisis

• Indane's LPG booking system (IVRS, missed call) crashed due to an 8-10 times surge in call traffic, causing 'number busy' issues.
• Despite government assurances of no gas shortage, consumers face booking failures and long queues at agencies.
• Demand for cylinders has increased by 50%, while backend supply has simultaneously decreased by 50%, exacerbating the crisis.
• The vendor invoice management system is also down, delaying home deliveries and forcing consumers to collect cylinders directly.
• Indane is working to increase system capacity and has reduced IVRS audio prompts; calls before the 25-day waiting period also overload the system.