Indigo chaos: CEO meets minister, but COO Isidre Porqueras is the real culprit.

• Indigo faced widespread flight cancellations and passenger disruption due to mismanagement, leading CEO Pieter Elbers to meet the Aviation Minister.
• The article identifies Indigo's COO, Isidre Porqueras, as primarily responsible for day-to-day operational mismanagement, including flight and crew scheduling.
• Indigo has since normalized operations, achieving 90% on-time performance for 1800 flights and issuing ₹827 crore in refunds.
• The government ordered Indigo to reduce flight operations by 10% and held the airline responsible for the disruptions, with the CEO to appear before DGCA.

Why It Matters: It clarifies who truly bears responsibility for major airline operational failures.