RBI's New Integrated Ombudsman Scheme 2026: Easier Bank Complaint Resolution from July 1

• RBI to implement the Integrated Ombudsman Scheme 2026 from July 1, replacing the 2021 scheme.
• The scheme aims to provide quick and fair resolution for customer complaints against banks, NBFCs, and digital wallets.
• Customers can receive compensation of up to 30 lakh rupees for financial losses and up to 3 lakh rupees for mental distress.
• It covers commercial banks, regional rural banks, co-operative banks, eligible NBFCs, and prepaid payment issuers.
• Complaints can be filed online via the CMS Portal, email ([e-mail]), or post to CRPC, Chandigarh, after initial complaint to the institution.

Why It Matters: RBI's new Integrated Ombudsman Scheme 2026 simplifies bank complaint resolution, offering up to 30 lakh compensation.