Passengers wait outside the IndiGo Airlines kiosk at the Kempegowda International Airport in Bengaluru on Dec 6.
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Moneycontrol07/12/2025

IndiGo Meltdown: Thousands Stranded, DGCA Notice, Political Backlash

  • IndiGo's operational chaos continued for a sixth day, stranding thousands due to inadequate preparation for new flight duty regulations (FDTL) and pilot shortages.
  • DGCA issued show-cause notices to IndiGo's CEO and COO for "significant lapses" and formed a committee to review systemic issues.
  • IndiGo reduced operations for a "system reset" and reported "early signs of improvement," aiming to operate over 1,500 flights.
  • Ministry of Civil Aviation directed IndiGo to clear all pending refunds by Dec 7, waive rescheduling fees, and establish passenger support cells.
  • Indian Railways launched 89 special trains to assist stranded passengers; political leaders criticized the aviation sector's "monopoly" and government's handling.

Why It Matters: IndiGo's crisis highlights air travel reliability risks and regulatory impact on passengers.

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