Urban Company Masseuse Assaults Woman in Mumbai After Cancellation, Video Goes Viral

• A woman in Wadala, Mumbai, was assaulted by an Urban Company masseuse after she cancelled a booking due to an inappropriate massage bed and behavior.
• The dispute escalated when the woman sought a refund, leading to verbal abuse and physical violence from the masseuse.
• The viral video shows the masseuse pulling the woman's hair, punching her, and pushing her to the ground; her son was also allegedly shoved.
• Mumbai Police were alerted but the masseuse had fled; discrepancies were found in her identity details on the app.
• The incident has sparked concerns over customer safety, background checks, and platform accountability in the gig economy.

Why It Matters: An Urban Company masseuse assaulted a Mumbai woman, raising serious concerns about gig economy safety and background checks.