Ghaziabad Launches 'Samvad Setu': Officials Must Call Back Elected Reps in 10 Mins

• Ghaziabad introduces 'Samvad Setu Command Center' to bridge communication gap between elected representatives and officials.
• Officials must call back elected representatives within 10 minutes; failure to do so will be recorded by software.
• Pilot project launched in Ghaziabad, Hardoi, and Kannauj after the issue of ignored calls resonated in the Assembly.
• Special software will track response times, and trained operators will manage the system from Vikas Bhawan.
• System applies during working days/office hours for government mobile numbers; negligent officials face action, prompt ones get recognition.