Kanpur Call Center Reopens Closed Toilets, Boosts Rural Sanitation

• Kanpur district launched a call center system to monitor rural sanitation, a first for the state.
• The call center daily monitors community toilets, their cleanliness, and caretaker wage payments.
• Initial checks revealed 103 pending caretaker wages and 38 non-functional community toilets.
• District administration's strict action led to 92 panchayats paying wages and 36 toilets becoming functional again.
• The system has improved sanitation, ensured timely payments, and increased accountability and transparency in rural areas.

Why It Matters: Kanpur's call center model revolutionizes rural sanitation and accountability.