IndiGo Fiasco: India's CPA Offers Path for Collective Consumer Action

• IndiGo faces public anger and government scrutiny over massive flight delays, cancellations, and non-compliance with new pilot duty regulations.
• The Ministry of Civil Aviation issued a show cause notice to IndiGo and is considering action against its CEO.
• India's Consumer Protection Act (CPA) 2019 enables "representative petitions" (de facto class action) for widespread consumer grievances.
• Affected passengers can file collective suits for refunds, compensation, or injunctions, as seen in past cases like Air India Express.
• A Public Interest Litigation (PIL) is being filed against IndiGo to address systemic failures, urging passengers to join for better rights.

Why It Matters: India's Consumer Protection Act enables collective action against corporate service failures.