Zomato Agent's Doorstep Delivery Struggle Sparks Gig Economy Debate

• Bengaluru Zomato agent Arjun Sethi's video highlights challenges of doorstep delivery in large residential complexes.
• Sethi was forced to walk hundreds of meters in a gated community after his vehicle was denied entry, with the customer refusing to meet halfway.
• He emphasized the physical strain and lack of customer empathy, noting platform policies prioritize customer instructions over agent flexibility.
• The video sparked a debate: some argue doorstep delivery is a core service, others call for empathy and humane treatment for gig workers.
• The incident underscores broader concerns about working conditions, customer convenience, and worker dignity in the gig economy.

Why It Matters: Zomato agent's video ignites debate on gig economy working conditions, customer empathy, and delivery challenges.