Google Unveils Gemini AI for Retail: Personalized Shopping & Seamless CX

• Google launched a new Gemini AI suite to revolutionize online retail, focusing on personalized shopping and customer service.
• Gemini enables personalized search, allowing users to shop and interact with customer service within Google applications.
• Gemini Enterprise for Customer Experience (CX) uses complex reasoning to understand intent and execute multi-step tasks based on customer preferences.
• Users will see product recommendations based on their preferences, leveraging past interactions with Gemini.
• Google has partnered with major US retailers like Papa John's, Lowe's, Walmart, and Krogers to integrate Gemini.

Why It Matters: Google's Gemini AI aims to transform online retail with personalized experiences and enhanced customer service.