Arundhati Bhattacharya: India to see faster AI adoption as enterprises eye returns

• Arundhati Bhattacharya, Salesforce President & CEO – South Asia, expects faster AI adoption in India once early results show measurable gains.
• Many Indian enterprises are evaluating AI's value proposition, seeking clear proof of returns before significant investments.
• Early AI adopters in India include BFSI, automobiles, healthcare, and education, reporting improvements in revenue and cost efficiency.
• Some customers are co-innovating with Salesforce to refine AI agent capabilities as the technology evolves.
• Bhattacharya believes AI will evolve roles, not eliminate jobs, allowing human employees to focus on higher-quality customer engagement.