Noida Founder Challenges AI Support After PNR Mix-Up at Airport, Citing Six Repetitions
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AI Fails Airport Test: Noida Founder's Sister Faces Ticket Mix-Up, PNR Repeated 6 Times
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News18•10-03-2026, 17:29
AI Fails Airport Test: Noida Founder's Sister Faces Ticket Mix-Up, PNR Repeated 6 Times
•Noida startup founder Swapnil Srivastav shared a frustrating experience at Gorakhpur Airport involving his sister's boarding pass.
•A single-letter spelling mistake (Garima to Garina) on the boarding pass led to security stopping his sister.
•Airline support, handled by an AI agent, failed to recognize the PNR despite being repeated 5-6 times, causing significant stress.
•The issue was eventually resolved manually by ground staff after 30-40 minutes, prompting the founder to question AI's suitability for critical customer support.
•Akasa Air responded to the viral X post, regretting the inconvenience, while the founder clarified staff initially suggested cancelling and rebooking.
