IndiGo Passenger Slams Airline Over Flight Cancellation: 'Refund Isn't A Solution'

• A Delhi passenger, Bigul Chugh, criticized IndiGo after his brother-in-law's Ahmedabad-Delhi flight was cancelled due to 'operational reasons'.
• IndiGo initially offered only a full refund, asking the passenger to rebook, despite the cancellation being the airline's fault.
• Chugh highlighted that refunds don't fix disrupted schedules and force passengers to face higher fares and limited availability.
• After persistent follow-ups and arguments, IndiGo finally re-accommodated the passenger on another flight, nearly four hours later.
• The incident sparked a viral discussion on X, with many users sharing similar experiences and questioning IndiGo's customer handling practices.

Why It Matters: IndiGo faces criticism for offering refunds instead of re-accommodation after flight cancellations, causing passenger inconvenience.