Digital Resilience: The Network as Product at Billion-Interaction Scale

• Digital resilience is crucial for global customer engagement, transforming complaints into resolutions and enabling seamless cross-continental interactions.
• Cisco and CNBC-TV18's 'Digital Resilience Dialogues' series explores strategies for future-ready digital ecosystems, focusing on the network's role.
• Teleperformance India CEO Anish Mukker and Cisco India President Daisy Chittilapilly discussed how networks carry revenue and build trust at scale.
• Key shifts include moving to intent-based, programmable networks, integrating security, achieving unified visibility, and improving AI architecture.
• Resilience requires combining advanced AI with human emotional intelligence, as trust is built or broken in the network.