85% Bank Clients Eye Non-Bank Lenders Amid CIB Failures: Report

• A Capgemini report reveals 85% of corporate clients plan to engage non-bank financial institutions within 12 months for faster, more transparent services.
• Corporate and investment banks (CIBs) are failing to meet client expectations for real-time responsiveness, personalization, and innovative solutions.
• CIBs face challenges including limited integration, lack of personalization, and insufficient advanced analytics, with innovation programs not delivering expected results.
• Only 29% of CIB IT budgets go to transformative technologies, while 43% maintain legacy systems, hindering their ability to adapt.
• Capgemini's Catherine Chedru-Refeuil highlights non-banks closing the competitive gap, urging CIBs to adopt enterprise-grade platforms and improve AI governance.