IndiGo cancels 500 flights; DGCA serves notice to CEO, COO over disruptions

• IndiGo cancelled 500 flights and plans to operate 1,802 services on Monday, according to the civil aviation ministry.
• The airline has delivered 4,500 out of 9,000 bags to passengers, with the remaining expected within 36 hours.
• IndiGo refunded Rs 569.65 crore for 586,705 PNRs (Dec 1-7) and Rs 827 crore for 955,591 PNRs (Nov 21-Dec 7) due to cancellations.
• Cancellations since December 2 are attributed to regulatory changes in pilot flight duty and rest norms.
• The DGCA issued show cause notices to IndiGo's CEO and COO, requiring replies by 6 pm Monday regarding the disruptions.

Why It Matters: IndiGo's mass flight cancellations cause widespread travel disruption and financial impact.