IndiGo Cancels 650 Flights on Day 6; Operations Stabilize, Probe Underway

• IndiGo cancelled 650 flights on Sunday, marking the sixth day of disruptions, though operations are gradually stabilising.
• The airline has issued over ₹610 crore in refunds and aims to restore normal operations by December 10.
• IndiGo is conducting a root cause analysis and formed a Crisis Management Group to address the prolonged disruptions.
• The Civil Aviation Ministry intervened by capping fares and instructing IndiGo to expedite refunds, while criticizing the "mental harassment" caused to passengers.
• Lack of proper crew planning for new flight duty norms is cited as a key reason for the widespread operational disruptions.

Why It Matters: IndiGo's flight crisis reveals airline operational flaws and prompts government action.