IRCTC Fined Rs 10 Lakh Over Passenger Food Quality Complaint; Service Provider Penalized

• IRCTC fined Rs 10 lakh by Railways after a passenger complained about food quality on Patna-Tatanagar Vande Bharat Express.
• The concerned service provider was fined Rs 50 lakh, and their contract has been terminated.
• Indian Railways emphasizes passenger safety and quality, serving nearly 58 crore meals annually with a low complaint rate of 0.0008%.
• Fines totaling Rs 2.6 crore have been imposed over the past three years for various complaints, including overcharging.
• Minister Ashwini Vaishnaw announced five new reforms for 2026, bringing the total to nine, focusing on cargo, construction, and passenger convenience, including salt transportation.