Ola Electric Unveils New Upgrade Program to Boost Customer Loyalty
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Ola Electric Launches Upgrade Plan to Win Back Customers Amidst Plummeting Market Share
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CNBC TV18•20-02-2026, 17:04
Ola Electric Launches Upgrade Plan to Win Back Customers Amidst Plummeting Market Share
•Ola Electric introduces an upgrade initiative for Gen 1 and Gen 2 customers to exchange for new Gen 3 models, including premium variants with 4680 battery technology.
•Founder and CEO Bhavish Aggarwal announced the program on February 20, 2026, starting in Bengaluru this weekend.
•The Gen 3 lineup features hardware improvements like mid-drive motors, chain-drive systems, and offers a top riding range of up to 320 km on select models.
•The exchange program aims to address service delays, unresolved complaints, and reliability concerns tied to previous models, as Ola Electric's market share has dropped from over one-third to below 6%.
•Ola Electric's Q3 revenue halved, and losses remained elevated at ₹490 crore, facing stiff competition from TVS Motor Company and Bajaj Auto, which now hold over 60% market share.