ServiceNow: Enterprises Demand Trusted AI Platforms, Move Beyond Pilots at Davos 2026

• Enterprises are moving past AI experimentation, seeking measurable outcomes and ROI from trusted platforms.
• ServiceNow vice-chairman Nick Tzitzon highlighted this shift at the World Economic Forum in Davos.
• An MIT study found 95% of enterprise generative AI pilots fail to deliver measurable business impact.
• ServiceNow positions its platform as an 'AI control tower' for governance, security, and workflow orchestration.
• The company anticipates 10-30% productivity gains and focuses on growth, reinvestment, and workforce upskilling by 2026.

Why It Matters: Enterprises are prioritizing trusted AI platforms for measurable ROI, moving beyond fragmented pilot projects.