IndiGo's Existential Crisis: 1,200+ Flights Cancelled, Govt Probes

• IndiGo faces a major operational and reputational crisis with over 1,200 flight cancellations in late 2025.
• Cancellations were caused by crew constraints and new Flight Duty Time Limitation (FDTL) regulations, impacting on-time performance.
• The Ministry of Civil Aviation launched a probe and mandated passenger relief measures, including automatic refunds.
• IndiGo's stock fell over 8% in five days, and experts criticize its communication and preparedness for the crisis.
• Recovery requires structural and cultural reforms, including improved staffing, advanced planning, and human customer service.

Why It Matters: IndiGo's crisis threatens its reputation and reliability, impacting passenger trust.