Deepinder Goyal Defends 10-Min Delivery Amid Gig Worker Protests, Cites Record NYE Orders

• Zomato/Blinkit CEO Deepinder Goyal defended 10-minute delivery amidst gig worker protests, reporting record 7.5 million orders on New Year's Eve.
• Goyal stated 10-min delivery is driven by store density and system design, not pressure on delivery partners, who don't see customer-facing timers.
• Gig worker unions called for a nationwide strike on Dec 31 demanding better pay, safer conditions, social security, and scrapping the 10-min model.
• Goyal alleged disruptions were caused by a "small group of individuals" terminated for fraud, not genuine delivery partners.
• The company remains open to improving processes but denies encouraging unsafe practices for delivery timelines.

Why It Matters: Goyal defends Zomato/Blinkit's 10-min delivery model, attributing NYE disruptions to terminated partners.