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New Survey Reveals Dark Patterns in Banking Practices
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RBI Mandates Banks to Eradicate Dark Patterns by July 2026
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CNBC TV18
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24-02-2026, 20:57
RBI Mandates Banks to Eradicate Dark Patterns by July 2026
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RBI orders banks to remove deceptive 'dark patterns' from apps and websites by July 2026 to protect consumers.
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A LocalCircles survey of over 161,000 responses found 4-7 dark patterns per bank, including basket sneaking, forced action, and drip pricing.
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Key issues identified: 57% users faced hidden charges (basket sneaking), 51% forced actions, 64% undisclosed fees (drip pricing), and 46% repeated prompts (nagging).
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The RBI's draft 'Responsible Business Conduct Amendment Directions, 2026' also bans product bundling and requires explicit customer consent.
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LocalCircles validated these intentional practices using AI and will submit findings to RBI to ensure transparent and fair digital banking.
Read Full Article on Cnbc in English
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