IndiGo Crisis: Full Refunds Promised Amid Pilot Shortage Chaos

• IndiGo faced a crisis with over 700 flight cancellations due to pilot shortages and FDTL regulations, leading to passenger chaos.
• IndiGo apologized and promised full refunds for flights cancelled or rescheduled between December 5-15, 2025.
• India's aviation regulator (DGCA) withdrew a part of its order on pilot weekly rest to help airlines manage operational disruptions.
• Passengers can claim refunds or free date/time changes via IndiGo's 'Plan B' for cancelled or significantly delayed flights.
• DGCA rules mandate compensation and timely refunds for cancellations, unless due to "extraordinary circumstances" like weather or security.

Why It Matters: It highlights passenger rights and airline accountability during flight disruptions.