IndiGo Crisis: Pilot Shortage Fuels Calls for Passenger Rights Overhaul

• IndiGo faces mass flight cancellations due to a pilot shortage and failure to adapt to new flight duty regulations.
• The crisis sparks debate on strengthening India's Passenger Charter of Rights and airline accountability.
• IndiGo's issues are linked to inadequate preparation for new Flight Duty Time Limitations (FDTL) rules.
• Passengers report problems with full refunds, deductions, and slow processing despite IndiGo's assurances.
• The government ordered a probe, temporarily exempted IndiGo from new rules, and arranged train tickets for stranded travelers.

Why It Matters: This crisis could lead to better passenger rights and airline accountability in India.