Passenger Slams Air India Over Booked Seat Fiasco, Airline Offers Refund

• Guru Samy, a kidney transplant recipient, paid a premium for seat 10A on an Air India flight to Bangalore for comfort.
• Despite paying, he was allotted seat 22B, leading him to criticize Air India on X (formerly Twitter).
• Samy claimed airline staff blamed him for not checking the boarding pass and questioned the ethics of charging for seat blocking if not guaranteed.
• Air India responded, assuring a refund for the seat and sharing information on emergency exit row seat eligibility.
• The airline also stated they notified their sales team to contact Samy's travel agency for the refund.

Why It Matters: Air India faces backlash for not providing a booked seat, leading to a refund offer.