Aviation Ministry's 24x7 Control Room Resolves 13,000 Passenger Issues Since Dec 3

The airline also suspended all flights for three days from May 3 to May 5, prompting the aviation regulator DGCA to issue a show cause notice. The DGCA has directed Go First to submit details of the steps taken to address the inconvenience caused to passengers due to the cancelled flights and a plan of action to resume operations as per the approved schedule from May 5, 2023, onwards. (Image: Shutterstock)

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CNBC TV18•28-12-2025, 19:32

Aviation Ministry's 24x7 Control Room Resolves 13,000 Passenger Issues Since Dec 3

•Civil Aviation Ministry launched a permanent 24x7 Passenger Assistance Control Room (PACR) to address air traveller grievances in real-time.
•PACR has resolved over 13,000 passenger issues related to delays, refunds, baggage, and airport facilities since December 3, 2025.
•Located at Udaan Bhawan, New Delhi, it integrates officials from the Ministry, DGCA, AAI, and airline operators like IndiGo, SpiceJet, Air India Express, Akasa Air.
•The control room, led by Minister Ram Mohan Naidu and Secretary Samir Kumar Sinha, uses the AirSewa system and makes over 500 call-based interventions.
•Aims to strengthen operations with more manpower, technology, and facilities, ensuring accountability and efficiency for passengers.

Why It Matters: New 24x7 aviation control room swiftly resolves over 13,000 passenger issues, enhancing real-time grievance redressal.

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