IndiGo Disruptions Spark 24x7 Aviation Ministry Passenger Watch in Delhi

• Ministry of Civil Aviation launched a 24x7 Passenger Assistance Control Room in Delhi due to recent flight disruptions, including IndiGo and fog-related delays.
• The control room, operational since December 9-10, integrates airlines, airport operators, DGCA, and ministry officials for real-time monitoring and resolution.
• It aims to address passenger complaints, airline service issues, and airport operations, aligning with a "Passenger First" approach.
• Over 13,000 grievances, routed via Air Sewa and social media, have been resolved, with most addressed within 72 hours.
• The initiative shifts grievance handling to live operational oversight, expected to be permanent for peak travel and adverse weather.

Why It Matters: India's Aviation Ministry establishes 24x7 control room for real-time passenger grievance resolution.