E-commerce, Travel Lead ₹52 Crore Consumer Refunds: Govt Data Reveals Key Friction Points

• E-commerce and travel sectors account for the majority of consumer refund complaints, with ₹52 crore returned.
• National Consumer Helpline resolved 79,521 refund grievances between April 2025 and January 2026.
• E-commerce alone recorded 47,743 complaints, facilitating ₹36.8 crore in refunds (71% of total value).
• Travel and tourism ranked second with 5,149 grievances and over ₹4.16 crore in refunds.
• The top five sectors collectively accounted for over 85% of the total refund value facilitated.