IndiGo CEO Apologizes, Claims Recovery; Employee Letter Blames Management

• IndiGo CEO Pieter Elbers expressed regret over week-long operational disruptions and stated the situation is improving.
• Elbers noted increased flight operations, fewer cancellations, and better customer notification, with OTP projected at 75%.
• An unverified "open letter" from IndiGo pilots blamed management, including Elbers, for the crisis, citing systemic issues and a toxic work culture.
• The DGCA issued a show-cause notice to CEO Elbers, demanding an explanation for the large-scale operational disruptions.

Why It Matters: IndiGo's operational chaos highlights airline management failures and passenger impact.