IndiGo Refunds ₹827 Cr, Returns 4,500+ Bags Amid Ongoing Flight Crisis

• IndiGo faced a 7-day operational crisis, leading to widespread flight cancellations and disruptions.
• The airline refunded ₹827 crore and returned over 4,500 luggage items to affected passengers.
• On Monday, IndiGo cancelled approximately 562 flights, with 150 cancellations specifically from Bengaluru.
• The crisis was attributed to IndiGo's failure to manage crew rosters in line with new DGCA flight duty time limit rules.
• IndiGo provided support to stranded passengers, including over 9,500 hotel rooms and 10,000 cabs/buses.

Why It Matters: IndiGo's crisis reveals how airline operational failures severely disrupt air travel.