Ministry Directs Airlines on Passenger Care as Fog Snarls Flights, Delhi Airport Hit Hard

• Aviation Ministry directs airlines to strictly follow passenger facilitation norms due to widespread fog-related flight disruptions.
• Airlines must provide timely, accurate information on delays, cancellations, and diversions via all communication channels.
• Mandatory provisions include meals for extended delays, hotel stays for overnight delays, and full refunds/re-routing for short-notice cancellations.
• Special assistance for diversions, PwDs, and medical needs is emphasized; DGCA to monitor compliance.
• Delhi airport saw 177 cancellations and over 500 delays; Air India and Air India Express issued advisories.

Why It Matters: Ministry mandates airlines to ensure passenger comfort and information amidst severe fog-induced flight chaos.