Aviation Ministry Unveils 24x7 Passenger Control Room Amid Flight Disruptions

• Ministry of Civil Aviation (MoCA) operationalized a 24x7 Passenger Assistance Control Room in Delhi.
• Aimed at real-time resolution of air traveler complaints following recent flight disruptions and fog-related delays.
• Integrates airlines, airport operators, DGCA, and MoCA officials for quicker coordination and problem-solving.
• Monitors grievances via Air Sewa, social media, and call channels; most resolved within 72 hours.
• Shifts grievance handling to live operational oversight, improving response during disruptions and peak travel.

Why It Matters: MoCA's new 24x7 control room ensures real-time resolution of air passenger grievances, enhancing coordination.